Believe differently.
Lead effectively.

By enrolling in Essentials for Leaders (“the Program”), or by enrolling others in it, you agree to these terms. “You” means the person or organization paying for the Program. “Participant” means anyone who attends.

1. What you’re buying. The Program is a paid, guided reading and implementation program: recurring live online sessions, small-group discussion, and related materials, organized around one book per month. Sessions may be recorded. Unless a written agreement with us says otherwise, the Program is a subscription, not a one-time purchase.
2. Who is bound. Individuals enroll for themselves. Organizations that reserve seats or a private cohort enroll on behalf of their Participants, are responsible for payment, and agree to make these terms available to each Participant. Every Participant is bound by clauses 10 through 14 (conduct, company information, intellectual property, recordings, and communications) by attending.
3. Billing and renewal. Individual memberships are billed in advance according to the plan you select and renew automatically at the end of each billing period, using your payment method on file at the then-current rate, until you cancel. By enrolling, you authorize these recurring charges. Organization cohorts are billed as set out in the order confirmation, proposal, or invoice you receive from us, which governs pricing, seat count, and term; where that document is silent, these terms apply.
4. No refunds. All payments are final and non-refundable, including partial billing periods, missed sessions, unused seats, and unused time. We do not provide refunds, credits, or pro-rated returns for any reason except where a refund is required by applicable law. You acknowledge that access and materials are delivered immediately upon enrollment, that you are requesting immediate access, and that to the extent permitted by law you waive any statutory right of withdrawal or cancellation once access has begun.
5. Cancellation. Individual members may cancel at any time by managing their subscription through Stripe, using the link in the payment receipt. Organizations cancel by written notice to us, effective at the end of the current paid term unless the order confirmation says otherwise. Cancellation stops future charges; it does not refund charges already made. Access continues through the end of the period already paid for, after which it ends.
6. Seats and substitutions. A seat is for one named Participant and may not be shared. Organizations may replace a Participant at the start of a new month by notifying us in writing.
7. Access and delivery. We will provide reasonable access to live sessions and materials for the duration of the paid term. Live sessions depend on third-party tools and on each Participant’s own equipment and internet connection. Occasional schedule changes, session reschedules, or substitutions may occur. We are not responsible for access failures caused by your hardware, software, or connection.
8. Customization and cohorts. Where we agree to tailor prompts, examples, or exercises to your organization, the underlying structure, materials, and methods remain ours. Unless you have reserved a private cohort in writing, Participants may be placed in a cohort with people from other organizations.
9. Guest authors. Some months include a live conversation with the book’s author. Author appearances depend entirely on the author’s availability and may be scheduled, rescheduled, or canceled at any time. We do not promise an author session in any given month, and pricing does not depend on one. When an author does join, time limits mean we may not get to every question, and we do not guarantee that every Participant will be able to ask one. If an author session changes or does not happen, clauses 4 and 5 (refunds and cancellation) still apply as written.
10. Conduct. This is a small group built on good-faith participation. We may suspend or remove any Participant for harassment, abusive behavior, sharing other Participants’ private information, or disruptive conduct, without refund. Recordings, materials, and group discussions are for personal use within the Program only and may not be reproduced, resold, or shared outside the group.
11. Company information. Participants often discuss real workplace challenges. Share only what you are comfortable having heard by other Participants and, in mixed cohorts, by people from other organizations. Do not share trade secrets or information you are obliged to keep confidential. We ask Participants to treat what they hear with discretion, but we cannot guarantee confidentiality among Participants, and these terms do not create a confidentiality obligation on our part except as required by law.
12. Intellectual property. All Program content, including session recordings, written materials, playbooks, and discussion guides, is owned by us or our licensors and is provided for Participants’ personal, non-commercial use. You receive no ownership rights and no license to redistribute. Nothing here transfers to us any ownership of your organization’s own materials or of the notes and plans Participants write in their own playbooks.
13. Recordings, likeness, and commercial use. Sessions may be recorded. By participating with camera or microphone on, or by contributing in chat or discussion, each Participant consents to being recorded and grants us a perpetual, worldwide, royalty-free, transferable license to use those recordings, including their name, voice, image, likeness, and contributions, for any purpose connected to the Program. This includes commercial use as part of the product itself, such as sharing recordings with current and future Participants, and use in marketing, promotion, and the sale of the Program and related offerings, without further notice, approval, or compensation. Recordings of a private cohort are shared only within that cohort and are not used in marketing unless the organization agrees in writing. A Participant who prefers not to be recorded can keep camera and microphone off and refrain from posting in shared chats, and can still attend and benefit from sessions. We handle personal information in line with our privacy practices and applicable law.
14. Communications and consent. By enrolling, you and each Participant agree to receive transactional emails necessary to run the Program, including session links, schedule updates, receipts, and billing notices. These are part of the service and are not marketing. Separately, Participants may choose to opt in to marketing emails about future programs and writing. Marketing emails require explicit consent at sign-up, are never bundled with these terms, and consent can be withdrawn at any time without affecting participation.
15. No professional advice. The Program is educational. It does not provide medical, psychological, legal, or financial advice, and it is not a substitute for care from a licensed professional. You and each Participant are responsible for your own decisions.
16. Disclaimers and liability. The Program is provided “as is,” without warranties of any kind. To the maximum extent permitted by law, our total liability to you for any claim arising from the Program is limited to the amount you paid in the twelve months before the claim. We are not liable for indirect, incidental, or consequential damages.
17. Changes to these terms. We may update these terms. Material changes will take effect for billing periods, or organization terms, beginning after we post the update. Continued participation after a change means you accept the revised terms.
18. Governing law. These terms are governed by the laws of Singapore, without regard to conflict-of-law rules. Any dispute will be resolved in the courts of Singapore.